Shipping policy

Last updated: October 16, 2026

Every Hanko is individually made in Japan for your chosen name or design. Please review the information below regarding production, shipping, and international delivery.

Made to Order

All HANKO JAPAN seals are made to order. Each piece is individually produced for your chosen characters, with careful attention to the design and final impression.

Production Timeframes

Production begins after your order and payment are confirmed. Estimated production times vary by collection:

  • Mini Hanko (11mm): Approximately 7–10 days
  • Classic Hanko (15mm): Approximately 5–10 business days
  • Signature Hanko (18mm): Approximately 5–10 business days
  • Stone Hanko (18mm): Approximately 2–3 weeks

Production times are estimates and may vary depending on order volume and workshop schedules. If your order contains multiple items, they will generally be shipped together once all pieces are complete.

Shipping Rates & Free Shipping

We offer complimentary shipping on qualifying orders. Free shipping thresholds vary by destination:

  • Japan (domestic): ¥10,000+
  • United States: US$200+
  • European Union: €180+
  • United Kingdom: £150+
  • Switzerland: CHF 170+
  • Australia: A$290+
  • Canada: C$290+
  • Other destinations: US$200 equivalent

For orders below the applicable threshold, shipping fees are calculated at checkout based on the destination. The final shipping cost will be displayed before payment.

Delivery Estimates

Orders are shipped from Japan after production is complete. Estimated delivery times after dispatch are:

  • Japan: Approximately 1–3 business days
  • International: Approximately 1–2 weeks

International orders are primarily shipped via Japan Post EMS (Express Mail Service). Delivery times may vary depending on the destination, customs processing, and carrier conditions. Estimated delivery dates are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take some time to appear after dispatch.

Customs & Import Duties

International orders may be subject to import duties, VAT, or customs clearance fees depending on the destination country. These charges are determined by local customs authorities and are generally the responsibility of the recipient.

HANKO JAPAN ships international orders under Delivered at Place (DAP) terms unless otherwise stated. Import duties, taxes, and customs clearance fees are not included in the product price or shipping charge unless explicitly indicated at checkout.

All international shipments are declared at their actual transaction value and classified as commercial merchandise. We cannot declare purchased items as gifts or reduce their declared value to avoid customs charges.

If a shipment is delayed, returned, or refused because applicable import charges have not been paid, additional costs may apply. Refusal to pay import charges does not automatically qualify an order for cancellation or refund. Any refund or other remedy will be handled in accordance with applicable law and our Refund Policy.

Lost, Delayed or Damaged Packages

If your shipment is significantly delayed or appears to be missing, please contact us with your order number. We will assist with tracking and, where appropriate, initiate an inquiry with the carrier.

If your order arrives damaged, please contact us as soon as possible and include photographs of the item, packaging, and shipping label. We will review the situation and arrange an appropriate resolution.

Order Changes & Cancellations

As each Hanko is personalized and made to order, changes or cancellations may not be possible once production has begun. Please contact us as soon as possible if you need to modify your order.

Please ensure your shipping address is accurate at checkout. If you need to correct your address before dispatch, contact us immediately. Additional shipping charges may apply if a package must be returned or resent due to incorrect information provided at checkout.

For further details regarding returns, refunds, and cancellations, please refer to our Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us:

HANKO JAPAN
Email: contact.hankojapan@gmail.com
Based in Tokyo, Japan