Legal notice
Last updated: October 16, 2026
The following information is provided in accordance with Japan's Act on Specified Commercial Transactions.
1. Seller Information
Trade Name: HANKO JAPAN
Operator: Kan Takahashi
Location: Tokyo, Japan
Email:
contact.hankojapan@gmail.com
Our full business address and telephone number will be disclosed without delay upon request. Please contact us by email.
2. Product Prices
Product prices are displayed on each product page in the currency applicable to your selected market. The final amount payable is confirmed at checkout.
3. Shipping Fees
Shipping fees vary depending on the destination and order value. The applicable shipping cost will be displayed at checkout.
For details, please refer to our Shipping Policy.
4. Additional Fees
International orders may be subject to import duties, VAT, and customs clearance fees imposed by the destination country.
These charges are generally the responsibility of the recipient unless otherwise stated or required by applicable law.
5. Payment Methods
We accept major credit and debit cards, PayPal, and other payment methods displayed at checkout.
6. Payment Timing
Payment is processed when your order is placed.
7. Production Time
Our physical Hanko products are made to order. Estimated production times vary by product:
- Mini Hanko (11mm): approximately 7–10 days
- Classic Hanko (15mm): approximately 5–10 business days
- Signature Hanko (18mm): approximately 5–10 business days
- Stone Hanko (18mm): approximately 2–3 weeks
Production times are estimates and may vary depending on order details and production schedules.
8. Delivery Time
Estimated delivery times after dispatch:
- Japan: approximately 1–3 business days
- International: approximately 1–2 weeks
Delivery times may vary depending on the destination, customs clearance, and carrier conditions.
Digital products are delivered electronically to the email address provided at checkout. The estimated delivery timeframe is stated on the relevant product page.
9. Shipping Method
Physical products are shipped from Japan, primarily through Japan Post EMS or other suitable delivery services.
Tracking information will be provided when available.
10. Returns & Exchanges
As our Hanko products are personalized and made to order, returns or exchanges due to a change of mind are generally not accepted.
If an item arrives damaged, defective, or different from what was ordered, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and photographs of the issue.
We will arrange an appropriate resolution, including a replacement or refund where applicable. Return shipping costs for confirmed defective or incorrect items will be covered by HANKO JAPAN.
For complete details, please review our Return & Refund Policy.
11. Order Changes & Cancellations
Please contact us promptly if you need to change or cancel your order.
Changes or cancellations may not be possible once production has started.
12. Refund Processing
Approved refunds are generally processed to the original payment method within 10 business days.
Additional processing time may be required by your bank or payment provider.
Nothing in this notice limits any rights available to consumers under applicable law.